Terms and Conditions
1. PLACING ORDERS
Orders can be placed 24 hours a
Full payment must be received prior to dispatch.
Orders can be paid by Direct Deposit, Cheque or Credit Card. Credit Card is recommended for urgent orders. Cheque and Direct Deposit payments are accepted from receipt of funds, not by remittance advice or otherwise.
Visa and Mastercard are accepted. No COD shipments are accepted.
3. FURNITURE POLISHING/ BESPOKE SERVICES
A 50% deposit is required on all furniture polishing jobs and Bespoke services to commence works. Final payment is due prior to dispatch. Samples must be sent to Boyd Blue Head Office for colour matching.
All orders are proforma. Goods
will be dispatched on receipt of full payment only.
Allow approximately 24-48 hours from receipt of payment for your order to be dispatched. Product shipping is based on availability; for stock goods please allow shipping to take approximately one to ten days based on delivery location.
Boyd blue offer free freight on orders (metro deliveries) of $3,500 and above and capped freight at $150 on orders below $3,500 This is inclusive of GST. Metro covers deliveries to all suburbs within a 30 Kilometer radius of Brisbane, Sydney and Melbourne cities. All deliveries outside the metro area require a quote from Boyd Blue.
All deliveries that require a furniture carrier would be VIP with unpacking, placement and rubbish removal.
Regional, stair or lift deliveries would also require a custom quote to cover potential additional freight charges.
Our showrooms are product libraries, and any order collected or taken from showrooms are subject to the standard delivery fee to that area.
5. CUSTOMER SERVICE
For questions about the status of an order, availability, sizes, finishes or delivery and supply issues, please call Head Office on 07 5549 0722 to speak to a Customer Care Representative.
Please call your Sales Representative for any alterations or quotes on your new or existing orders.
6. DAMAGES & SHORTAGES
Boyd Blue Inspects and carefully packs your order before shipping, with every effort made to ensure it arrives in the best possible condition and a quality control card placed inside the packaging. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier.
ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE.
Digital photographs of damaged goods and boxes will be required for possible replacement of these goods.
7. RETURNS/REFUNDS/ EXCHANGES
We do not issue refunds or exchanges.
Only faulty or damaged goods may be returned and are subject to authorization at Boyd Blue's discretion.
Boyd products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and a part of its charm. Our handmade pieces may also vary from imagery and or display pieces, due to the organic nature of the surfaces.
Cancellations and amendments
can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling and restocking fee of the entire order value.
Cancellations are not accepted for bespoke services and orders already dispatched.
Prices are subject to change without notification.
Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit ls required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed.
11. LIMITED WARRANTY
Boyd warrants its products for one year from date of sale against manufacturing faults which are determined at Boyd Blue's discretion. Where natural materials are used in the manufacturing process or are handmade, minor variations will occur from piece to piece. These variations are not considered defects under this warranty. Defects or damage resulting from negligence or misuse including inadequate or improper maintenance, exposure to water, direct sunlight, salt air or chemicals may also void this warranty.
Many Boyd products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual Items may vary in colour from photographs. Specifications in size and finish may vary from those shown or stated.