Shipping
At Boyd Blue we offer two different types of delivery, determined by the products in your order to ensure a great delivery experience.
We use specialist furniture removalist companies for all larger furniture items. Homewares and accessories are sent by Fastway carrier, Boyd rugs are sent by Startrack. Please note that multiple product orders are charged according to the product with the highest delivery type.
Delivery process
Furniture
Once items are dispatched, our allocated Transport Company for your area will contact the preferred delivery contact provided via phone or text to arrange delivery. Upon approach the transport company will make contact approximately half an hour ahead of delivery taking place to ensure both parties are prepared. Once on location the delivery will take place.
Our Transport Companies will perform a white glove service on delivery. White glove entails a full unpack, assemble, product placement and rubbish removal. All steps are taken with care and pride to ensure that any damages are avoided. Please inspect all deliveries before signing to accept the order.
Homewares
Once dispatched from our distribution centre the carrier will deliver your order to your specified delivery address during business hours and orders must be signed for. Please ensure your delivery address is available during business hours.
How long from placement of order are goods picked and dispatched?
For product that is in stock, once the order has been paid, confirmed and processed Boyd Blue will pick and pack items within 48 hours of placement of order.
Orders are dispatched depending on the location.
- All QLD orders are dispatched every Wednesday
- All interstate orders are dispatched every Thursday
Can I pick up from Boyd Blue Warehouse?
Yes, if you prefer to pick up items, please ensure to make prior arrangements with either the warehouse or your sales consultant.
What is ‘White Glove’ delivery?
All Boyd Blue furniture orders come with our premium white glove service which includes full unpack of your goods, assembly, product placement and rubbish removal.
Metro Freight
Boyd Blue offer free metro freight on orders of $3,500 & above, and capped freight at $150 on orders below $3,500 (inclusive of GST).
'Metro' covers deliveries to all suburbs within a 30km radius of Brisbane, Sydney and Melbourne cities. All deliveries outside this metro area require a quote from Boyd Blue.
* Deliveries to high rise units or access via stairs and lifts are considered an additional service and may incur further charges that will alter the freight quote – please see the checklist below.
How is non-Metro freight calculated?
Freight is determined on several different aspects, these include size, location and frangibility. It is important to remember that freight is quoted based on ground level access.
Checklist before ordering
To avoid any additional charges and ensure a smooth delivery, it is important to ask yourself the following questions:
- Are the entry doors where product needs to enter of standard size? Have they been measured?
- Are there corridors that the product needs to pass through? Are these wide or narrow?
- Is delivery point on ground level or does a lift or stairwell need to be used? If so, have you measured these areas?
What to do when the transport company arrives?
It’s very important that once the product has arrived that you thoroughly check items prior to signing for it. Any damages that may be found need to be reported on the spot and the transport company will return order for Boyd Blue to revise.
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
What happens if delivery doesn't arrive?
In the rare event that your delivery doesn’t arrive please contact Customer Care on 07 5549 0722, they will then track down order and resolve accordingly.
What happens if my product arrives broken?
During the quality control process the warehouse team insert a card into every box, that card will provide all necessary steps to undertake if stock arrives damage.
Please note all items must be personally inspected upon unpacking, as once the delivery is signed for claim of damage and faults may not be accepted by the carrier.
Please contact Customer Care on 07 5549 0722 for all further information.
Delivery Timelines
Timeframes listed are for instock items after dispatch only, to see our shipping schedule for indent order please click here.
Furniture
Swift or DJ Lindsay
Brisbane & Gold Coast Metro: 1-2 Weeks
Anything & Everything Transport
Sunshine Coast Region: 1-2 Weeks
Hunter & Co & Aussie Home Removals
Sydney Metro: 2 Weeks
INBOX Transport
Melbourne Metro 2-3 Weeks
Pedemonts Transport
Adelaide Metro: 3+ Weeks
Perth Metro: 4+ Weeks
Homewares
Partner Carrier: Fastway or Startrack
Brisbane: 1-3 Business Days
Sydney: 1-4 Business Days
Melbourne: 3-5 Business Days
Adelaide: 3-6 Business Days
Perth: 4-7 Business Days
Please Note: All Regional areas require a Quote for all carriers. Contact your sales consultant for more information.
Can Boyd Blue deliver internationally?
At this stage Boyd Blue does not deliver internationally.