TERMS & CONDITIONS OF SALE
1. Placing Orders
Orders can be placed 24 hours a day via our website www.boydblue.com, or by emailing firstname.lastname@example.org
Full payment must be received prior to dispatch, including custom lampshades and artwork.
Orders can be paid by Direct Deposit, Cheque or Credit Card. Credit Card is recommended for urgent orders. Cheque and Direct Deposit payments are accepted from receipt of funds, not remittance advice or otherwise.
Visa and Mastercard are subject to a 2% merchant fee.
No COD shipments are accepted.
3. Furniture Polishing
A 50% deposit is required on all furniture polishing jobs to commence works. Final payment is due prior to dispatch.
Samples must be sent to Boyd Blue Head Office for matching.
All orders are proforma. Goods will be dispatched on receipt of full payment only.
Allow 24 hours from receipt of payment for your order to pass quality assurance and be dispatched.
Product shipping is based on availability; for stock goods please allow shipping to take one to ten days based on delivery location.
Bulk orders to go by furniture removalist may be subject to longer leadtimes.
All orders are shipped FOB from our Gold Coast, Queensland warehouse with freight added to the invoice. Freight is an additional charge to be incurred by the purchaser.
Unless an order is to be collected from our warehouse, freight is applicable on all orders and Boyd Blue will determine the appropriate shipping mode and carrier.
Our showrooms are product libraries, and any orders collected or taken from showrooms are subject to the standard delivery fee to that area.
5. Customer Service
For questions about the status of an order, availability, sizes or finishes, please call your Showroom or Sales Representative.
For delivery and supply issues, please call Head Office on 07 5527 0899 to speak to a Customer Care Representative.
6. Damages & Shortages
Boyd Blue inspects and carefully packs your order before shipping with every effort made to ensure it arrives in the best possible condition. All shipments should be inspected immediately on arrival with all exceptions noted on the delivery receipt at time of delivery by the carrier. ALL CLAIMS FOR DAMAGE AND OR SHORTAGE MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE MERCHANDISE. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled.
We do not issue refunds or exchanges.
Only faulty or damaged goods may be returned and are subject to authorisation at Boyd Blue’s discretion.
Boyd products are handmade and as such there may be slight variations in colour, shape, texture, grain or otherwise. This is considered a unique feature of each individual piece and items cannot be returned for this reason.
Cancellations and amendments can only be accepted before payment is received. We do not issue refunds. Order cancellations that are made after receipt of payment will incur a 20% handling fee of entire order value.
Cancellations are not accepted for already dispatched orders.
Prices are subject to change without notification.
Every effort is made to ship orders quickly and as complete as possible, but on occasion items will be backordered based on availability. A 50% deposit is required to secure backordered stock on incoming shipments. Backorders without a deposit are not guaranteed.
11. Limited Warranty
Boyd warrants its products for one year from date of sale against manufacturing faults which are determined at Boyd Blue’s discretion.
Many Boyd products are handcrafted in artisan factories all around the world. Small irregularities in shapes, surfaces and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in colour from the photography. Specifications in size and finish may vary from those shown or stated.